Managed Print Services

Even in today’s online electronic economy, printing and copying represent vital business and organizational capabilities, making reliable and quality performance a priority. But few things can be as annoying or time-consuming as addressing equipment issues for your business machines. Managed Print Services (MPS) allow you to virtually eliminate your responsibility to deal with printer, copier, and multifunction printer equipment and consumable issues.

Reduce or Eliminate Printing and Copying Issues with Managed Print Services

Coast to Coast Computer Products takes a unique approach to providing Managed Print Services (MPS) to our clients. We do not have a cookie-cutter solution we use in every situation. Instead, we begin with a detailed Needs Assessment where we identify your specific goals, requirements, and expectations.

With a clear picture of what you need, we design a plan that reflects your requirements so that you never need to order toner cartridges, cut a PO, or call for service. We will monitor your devices and take proactive action so you can concentrate on your business.

Woman unhappy with the printer status indicators
Man trying to unjam printer

Managed Print Services Benefits

Proactive action may be the top benefit of an MPS solution. We use sophisticated software to monitor your equipment’s health in real-time continuously. The system notifies our techs of an impending problem before a failure occurs. For instance, a multifunction printer (MFP) may report that your fuser is on the verge of failure, allowing our techs to replace it before a failure idles an essential piece of equipment and causes your business operations to grind to a halt.

Other benefits include:

  • Detailed accounting of pages printed by user and department, enabling your company to allocate print and copy costs by department or client precisely
  • Transparent, no-surprise cost-per-page printed program pricing and billing
  • Significantly improved equipment availability and print/copy quality
  • Reduced demands on your IT staff
  • Detailed data to support informed decision-making
  • Lower total cost of operation
  • Real-time monitoring and data capture of equipment health, consumable levels, and more
  • Simplified monthly all-inclusive bill
  • Eliminates individual POs for every consumable order or service event
  • Peace of mind with service level agreements (SLAs) regarding response rates when something breaks

What Else Do Our Managed Print Services Provide?

The basis of our comprehensive MPS solutions rests with our real-time monitoring and automated notification capabilities. These capabilities form the basis for our proactive responses and allow you to never worry about a print/copy issue again.

Your tailored MPS agreement will be customized to match your needs. Find out how these services can improve print efficiency, availability, reliability, quality, and security at a price that improves your bottom line.

Managed print services representatives

Other plan components include some or all of the following, based on your needs:

  • Remote troubleshooting
  • Support for the following manufacturers’ DCA-capable equipment: HP, Brother, Lexmark, Canon, and Xerox (Ask your sales representative for more information about your devices.)
  • Telephone and email triage helps to minimize downtime and in-person service visits
  • Automated and direct technician dispatch — onsite response typically the next business day or sooner
  • Email notification before shipping of any consumables, if desired
  • All manufacturer-recommended and preventive maintenance included
  • Page-printed-based consumable replenishment and maintenance scheduling
  • Full data-security compliance in situations involving sensitive data, such as HIPAA
The data from our MPS receives top tier security protection

Data Security and MPS Solutions

Let’s talk about data security and what information our MPS real-time monitoring system receives from your equipment. First, our monitoring systems are secure and continuously monitored for evidence of attempted unauthorized intrusion or access. Secondly, our systems cannot “see” or access the contents of your printed pages. Our software only accesses and uses equipment health and usage information. We understand the importance of data security and provide data security based on best industry practices.

Put the Power of Managed Print Services to Work for You

Did you know that the cost to process a purchase order can be as high as $150? So imagine the savings when you never again need to cut a PO to order toner or enter an IT support ticket for a troublesome printer, MFP or copier. You can do this and much more when you use our MPS solutions. With an MPS agreement from Coast to Coast, you can print and copy, letting us take care of everything else. Now, isn’t that how printing and copying should work?

Call (800) 223-8890 or fill out our online contact form. We look forward to helping you put your printing and copying challenges behind you once and for all.

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