Warranties

Coast to Coast Computer Products proudly stands behind everything we sell, making it our objective to honor our clients’ warranty claims. We go to great lengths to vet our vendor partners, enabling you to buy confidently. However, even the best manufacturer can have an occasional issue. When that happens, we’ll be there to make it right.

Best Toner Warranties Anywhere

We take toner very seriously, to the point we’re viewed by many as the industry leader. We’ve put decades of experience into creating the best replacement toner cartridges on the market, the Diamond Series compatible and American Patriot Series remanufactured toner cartridges.

These two product lines equal and often exceed OEM alternatives in print quality, printed pages per cartridge, and shelf life, among many other characteristics. To express our confidence in these products, in most cases we offer a two-year, no-hassle replacement warranty, by far the best in the business.

Read the best toner warranties right here.

You’ll see they are clear, simple and easy to understand.

OEM Toner Product Warranties

We are one of the nation’s largest OEM toner cartridge sellers. If you buy OEM-branded toner cartridges from us, we will honor the manufacturer’s standard product warranty and advocate for you in case there is an issue. Just contact your Coast to Coast account representative for assistance.

Will Non-OEM Toner Void Your Device Warranty?

Does using compatible or remanufactured cartridges void your device’s manufacturer’s warranty? Absolutely not. In fact, there are two very important Federal Laws that say as much and guarantee your rights.

In a nutshell, here’s what they are and what they say:

The Magnuson-Moss Warranty Improvement Act

The Magnuson-Moss Warranty Improvement Act basically says that the manufacturer of your printer cannot void the warranty on your device because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible cartridges and remanufactured cartridges. Here’s an excerpt from text:

MAGNUSON-MOSS
Warranty Improvement Act
United States Code Annotated
Title 15 Commerce and Trade

Chapter 50 Consumer Product Warranties 15 Section 2302

(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

  1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
  2. The Commission finds that such a waiver is in the public interest.

The Sherman-Clayton Antitrust Act

Don’t have to be worried when the printer people tell you they will void your warranty on your equipment if you do not use the OEM ink or toner. Nor should you be intimidated if they should try to charge extra because you are not using the OEM ink or toner. This action is illegal for another reason, “product linking.”

Here’s a summary of a court decision about how product linking is illegal and violates the Sherman-Clayton Antitrust Act:

The Supreme Court (IBM vs. The United States) held that IBM could not threaten customers with termination of their data processing equipment leases just because they did not use supplies manufactured by IBM. Such practice constituted a “tying agreement” and was found to be in violation of the Sherman and Clayton Antitrust Law.

Stand up for your right of free choice of vendor!

Your printer service people know that high quality, lower-priced supplies like our American Patriot Series Remanufactured Toner Cartridges and Diamond Series Compatible Toner Cartridges compete favorably with their higher priced OEM branded toner, which may be why they sometimes will imply that only their toner is OK to use in their devices, and that other toner will void their warranties. This is simply not the case: Non-OEM toner like ours will not void your device warranty.

Exercising Toner Warranties and Other Product Guarantees

Relying on one of our industry-leading best toner warranties is easy when you buy from Coast to Coast. If you have a toner product issue or a problem with anything else you’ve purchased from us, contact Coast to Coast or your account representative for warranty assistance. You can also call (800) 223-8890 and speak to one of our product experts.

YOUR ONE STOP SHOP

For all your Toner, Office Equipment and Office Supply Needs